The quality and character of your accommodations can influence the whole experience of your trip, sometimes coloring the way you feel about an entire city. Ask these questions to ensure you’re getting exactly the room you want and at the best possible price.
Is there a cancellation penalty? Some hotels keep a portion of your deposit, some will refund only if they are able to book the room after you cancel, and still others will refund a deposit if the reservation is cancelled with a certain amount of notice. Make sure you understand what the policy is.
Is there a check-out penalty? Some hotels charge you for leaving before your check-out date. For example, if you book the room through Monday, but decide to leave Sunday, will you pay a fee?
What are check-in and check-out times? Is there any grace period for checking out a bit later? Is it possible to check in early, or to store your bags at the hotel if you arrive before your room is ready?
What other costs may be added? A hotel's overnight rate may sound good, but it quickly becomes expensive if you must pay substantial taxes and surcharges or high fees to garage your car each day. (These fees may not apply at lodgings outside major cities, so you may want to consider staying beyond city limits.)
What is your confirmation policy? If you arrive late in the day, until what time will the hotel hold your room? Does your deposit guarantee it for you?
What is nearby? Ask where the hotel is relative to the activities you plan for your visit (going to the beach, visiting museums, exploring the historic district, going to the theater). Even if you will have a car, it's good to know how much time is required to get where you want to go.
Are the facilities modern? Many older hotels absolutely ooze charm. But when the shower oozes rusty water, the charm dries up fast. Ask what you're getting into when booking older accommodations.
What amenities do you offer? Do you prefer a swimming pool? Workout area? Do the rooms have telephones and televisions? How about hair dryers? The answers to these questions will definitely affect your packing decisions and could have an impact on whether or not you're happy there
Do you have discounts available? You may be eligible for discounts based on your age, membership in associations such as AAA, or your frequent flyer status. But you won't know if you don't ask.
May I have a confirmation number? This will be invaluable if the hotel “can't find” your reservation when you arrive
